Find practical information about Ecotreasures snorkel tours, private tours, safety requirements, weather, accessibility, bookings and customer support. If you cannot find the answer you need, contact us at info@ecotreasures.com.au.
Ecotreasures Customer service inquiries
Customer support: Email info@ecotreasures.com.au
Support hours: 9 am–5 pm, seven days a week. We respond to enquiries by email. Include your tour date, booking reference and question where possible.
Swimming, Health and Safety
Do I need to be able to swim for snorkel and water activities?
Yes. For Ecotreasures group water activities, participants must be able to swim 150 metres unassisted, float and tread water confidently, and complete any required swim assessment before entering the water. Check your specific tour page for current requirements. For private snorkeling tour bookings you can participate if you can’t swim 150m and you can request a life jacket. Please don’t book a group snorkel tour if you can’t confidently swim this distance.
Can I participate on a tour if I have a medical condition?
Please consult your doctor before booking if you have a medical condition that may affect your ability to participate. You must tell Ecotreasures about relevant medical conditions before the tour so we can discuss the activity requirements and whether the experience is suitable.
Can I participate if I’m pregnant?
Pregnant guests cannot participate in Ecotreasures snorkelling and high-energy water activities due to insurance requirements.
Bookings, Weather and Cancellations
Can I book a private tour?
Yes. Ecotreasures offers private tours for individuals, families, friends, schools, corporate groups and other small groups. Private experiences can be tailored to your interests, group size, location, timing and transport needs.
What happens if minimum numbers are not met?
If a group tour does not meet its minimum booking requirement, we will contact you with available options, which may include changing dates, upgrading to a private experience or receiving a refund.
Do tours operate in bad weather?
Tours may operate in rain or changing weather when conditions are suitable. We assess weather, ocean and safety conditions before each activity and will cancel, postpone or adjust an experience if conditions are unsafe. Please check email day of the tour for any updates and check spam or reach out to us directly.
What happens if Ecotreasures cancels a tour due to unsafe conditions?
If Ecotreasures cancels a tour because conditions are unsafe, we will offer the options available under your booking terms, such as rescheduling, transferring the booking to another eligible experience, credit or a refund where applicable.
What happens if I arrive late?
Please arrive early and allow time for traffic, parking and travel delays. Group tours must start on time. If you arrive after the group has departed, we may be unable to delay or reschedule your booking. Refer to your booking terms for cancellation and no-show conditions.
Tour Planning and Facilities
Is there somewhere to store my belongings?
A designated storage area may be available during some experiences. Bring only essential items and avoid bringing valuables. Ecotreasures cannot accept responsibility for personal belongings unless required by law. PLEASE NO LARGE BAGS. 1 x small back pack per person as we have limited storage.
Are toilets and showers available?
Public toilets and showers are available near some, but not all, tour locations. Check your specific tour page or booking confirmation for location details.
Do you offer tours outside Sydney?
Yes. Ecotreasures can create customised private tours and day trips across Sydney and beyond, including the Northern Beaches, Blue Mountains, Southern Highlands, Hunter Valley and Central Coast. Contact us with your preferred date, group size and interests.
Accessibility and Inclusion?
Are Ecotreasures tours accessible?
We aim to provide inclusive experiences while maintaining the safety requirements for each activity. Accessibility varies by location, activity and individual needs, including parking, paths, water entry, mobility requirements and support animals. Contact us before booking so we can discuss your needs and recommend suitable options or a tailored private experience.
Need more help?
If your question is not answered here, email info@ecotreasures.com.au with your proposed date, tour type and group details. We will help you find the most suitable Ecotreasures experience
Damien – Ecotreasures Founder